Reimagine the future of your CX with us

The future will be smarter. We aim to make it kinder too. And that will drive positive business outcomes.
Our clients have achieved
>35%
Higher lifetime value
>40%
Faster time-to-value
>30%
Cost optimization

Accelerate your CX at every stage of your transformation journey

Whether you are laying the foundation for your CX transformation strategy or seeking to get to the next level with AI, we offer solutions, best practices, and experience innovation consulting to help you achieve CX excellence.
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Modernize
AUTOMATE
OPTIMIZE
Baseline
Envision
Technology & process evolution
Self-Service Expansion
Proactive Engagement
Workflow Automation
Contextual Intelligence
Augmented Intelligence
Operational Intelligence

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Memory and intuition are the pillars for experience excellence

At the heart of our mission to enhance organizational CX are the fundamentals of remembering an individual across their interactions and journey and engaging proactively through memory and intuition. True memory goes beyond rich CRM profiles, it enables us to recall past interactions across channels and surface relevant information instantly. Intuition allows us to anticipate needs, ensuring proactive customer experiences.
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Remember every
engagement
Anticipate
every need
Deliver value
proactively

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Employee experience (EX) is crucial for CX excellence

We help organizations go beyond surface interactions and maximize workforce potential to drive emotionally resonant customer experiences (CX).
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Offer frictionless information access
Break down silos for instant knowledge, informed decisions, faster responses and resolutions.
Augment intelligence
Free agents from endless scripts with an AI companion offering instant answers, and real-time guidance for personalized conversations.
Automate repetitive tasks
Improve employee experience by freeing up valuable time for meaningful tasks rather than repetitive ones.
Unlock productivity
Handle more requests with the same number of agents.
Raise quality and performance
Drive consistency, and quality of conversations.
Save costs
Minimize rework and reduce errors, saving costs.

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You are just one step away from accelerating AI innovation for CX excellence
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Build your foundation for personalized engagement with responsible, managed, and configurable AI

Generative AI enables scalable personalized experiences, optimizing costs. However to realize its true potential, brands must overcome inertia and innovate confidently, keeping pace with evolving tech. Inertia stems from diverse tech options and the need to prevent siloed experiences. Here's how we help brands abstract out the technical complexity, while still offering choice and speeding up time-to-market for customer-centric innovative AI experiences.
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RESPONSIBLE AI
Establish trust and confidence through secure, auditable, and transparent AI. Provide reliable experiences with AI that consistently meets expectations due to its built-in quality validation process.
MANAGED AI
Leverage constantly updated, managed AI solutions, reducing development time and minimizing risk. Leverage both pre-built services and self-managed AI implementations for ultimate flexibility.
CONFIGURABLE AI
Tailor AI functionalities to your specific CX goals. Choose your own LLMs, minimize costs, maximize performance, and achieve your goals.
enterprise knowledge
Your knowledge is your key asset. We handle knowledge in any format, whether structured or unstructured, across various file formats or applications.
INSIGHTS
AND INTELLIGENCE
INTUITION
MEMORY
Experience
design
Experience
orchestration
EXPERIENCE
language services
and applications
INTELLIGENT SELF
SERVICE
PROACTIVE
ENGAGEMENT
LIVE AGENT
SUPPORT
INTELLIGENT SELF
SERVICE
PROACTIVE
ENGAGEMENT
LIVE AGENT
SUPPORT
INSIGHTS
AND INTELLIGENCE
Memory
INTUITION
Experience
design
Experience
orchestration
EXPERIENCE
language services
and applications
enterprise knowledge
RESPONSIBLE AI
MANAGED AI
CONFIGURABLE AI
Reduced innovation costs
Develop and iterate on personalized experiences efficiently with our platform.
Faster time to market
Launch your solutions with completely customizable, pre-built AI services.
Simplified operations
Effortlessly maintain and refine your experiences with a user-friendly platform that minimizes operational complexity.

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You are just one step away from accelerating AI innovation for CX excellence
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White glove experience innovation practice

We empower organizations with an experience-first approach. Our proven methodology rests on five key elements.
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User research
Uncover deep user insights to optimize experiences and drive customer satisfaction.
Choice economics & behavioral decision making
Craft experiences that nudge users towards desired actions, boosting engagement and loyalty.
Strategic visioning & organizational alignment
Align your CX vision, organizational goals, and stakeholders to achieve business outcomes.
Design thinking & experience configuration
Craft personalized experiences across all touchpoints within days.
Operational adaptive design
Build agile and scalable user-centric experiences that continuously learn and adapt.
Design
Craft experiences that resonate with customers and drive business outcomes.
Speed
Swift implementation to meet evolving customer demands and market dynamics.
Enablement for self-sufficiency
Empower organizations to sustain and innovate beyond initial implementation.

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You are just one step away from accelerating AI innovation for CX excellence
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RozieAI experiences to inspire your own

National carrier reimagined the future of its service operations and modernized its contact centers
A leading US P&C insurer launched a brand marketing campaign on smart home devices
US Telecom scaled customer support with conversational AI
Public health and tourism departments relied on effective information sharing during the pandemic
Regional insurer fuels growth with a digital CX strategy
Regional insurer fuels growth with a digital CX strategy
Travel and hospitality

National carrier reimagined the future of its service operations and modernized its contact centers

A leading North American national carrier chose RozieAI as the partner to support them on their contact center transformation journey via a competitive RFP process. The airline aimed to deliver best in class customer experience while also setting a high bar for realizing operational efficiencies.  RozieAI assisted the airline in designing, implementing and launching a modern contact center that unified two major divisions across Reservations and Loyalty in less than 18 months. With applied AI the airline has not only met initial operational and experience KPIs but also established a foundation for cost-effective continuous experience innovation.
Insurance

A leading US P&C Insurer launched a brand marketing campaign on Smart Home devices

The US insurer sought to reinforce its brand image as a trusted risk advisor for home insurance. For this, they partnered with RozieAI to design and implement a brand marketing campaign promoting proactive home maintenance. The experience, initially delivered through smart home devices, unlocked the value of existing home maintenance content leveraging AI-enabled knowledge discovery. The initiative went from concept to in-market validation within 6 weeks and increased engagement with existing policyholders as well as helped nurture new relationships with prospective customers.
Retail / Telecom

US Telecom scaled customer support with conversational AI

US Telecom company wanted to evaluate applying conversational AI to manage the surge in customer service inquiries during a new phone launch. RozieAI was consulted to design and develop one of the first conversational experiences for their retail channel, aimed at effectively addressing the influx of questions regarding the new device, associated service plans, ordering, and other support requests as well as offering seamless escalation to live support.
Healthcare / Travel

Public health and tourism departments relied on effective information sharing during the pandemic

Departments of Health and Tourism of US and UK territories in the Caribbean needed to streamline access to information on COVID health guidelines, vaccinations, and tourism-related regulations. Additionally, they needed to coordinate with respective federal agencies on COVID testing and vaccination logistics. RozieAI collaborated with local partners to rapidly design, configure, and deliver tailored applications to meet the needs of the public health and tourism departments.
Insurance

Regional insurer fuels growth with a digital CX strategy

A regional insurer wanted to execute on an aggressive growth strategy and viewed CX as their key differentiator. For swift customer acquisition and strong retention in each market they entered they needed to build a world-class service and support experience while staying within the limits of their IT budget. With RozieAI they are focusing on scaling the essential service and support needs including account and policy management as well as first notice of loss with AI-powered virtual agents.
Insurance

US insurer streamlines email contact center operations

The insurer had to improve responsiveness to thousands of customer requests received each month through email. Improved routing and faster email responses were the priorities. RozieAI applied language AI to analyze inbound emails to enable more accurate routing, to minimize research overhead by aggregating contextual information and draft email responses.

Ready to get started?

Let's start a conversation

Let's start a conversation

You are just one step away from accelerating AI innovation for CX excellence
Thank you!
We have received your request and will get back to you shortly.
Oops! Something went wrong while submitting the form.